Overview
Sales Associate Jobs in Dubai, Dubai, United Arab Emirates at Richemont
Title: Sales Associate
Company: Richemont
Location: Dubai, Dubai, United Arab Emirates
A SALES ASSOCIATE is an ambassador of the Maison, in charge of welcoming every guest.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Client Relationship Owner
Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
Is aware of CRM targets and actively engages in all actions to reach them
Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information
Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An Omnichannel Business Partner
Has at heart to offer excellent customer service and delivers strong business performance
Uses all omnichannel services available to grow sales
Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
Consistently works to achieve given sales, KPIs and CRM targets
Is aware of local trading environment and competitors’ activities
An Operations Excellence Supporter
Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
Implements all guidelines related to store and BOH management and participates in inventories
Supports after sales clients and follows up to ensure impeccable after sales service
Complies with established Richemont policies and standards
